The interview is undoubtedly the most important part of your job search. Your network and your resume may help you get your foot in the door, but you’ve got to ace the interview to get the job. What happens, though, if your interviewer is -- gulp! -- mean or abrasive?
面(mian)(mian)試無疑(yi)是找工作(zuo)中(zhong)最重要(yao)的部分(fen)。網絡(luo)和(he)簡歷(li)是工作(zuo)的敲門磚，但是要(yao)得到這份工作(zuo)，你還(huan)需要(yao)在面(mian)(mian)試中(zhong)表現(xian)出色。但是如(ru)果面(mian)(mian)試官很刁難怎么辦(ban)呢？

Read on for advice from job-search experts and learn how to save the day -- and when you should walk away。
讀讀以下(xia)專家(jia)的意見----怎樣轉(zhuan)危為(wei)安？何(he)時該明智的選(xuan)擇離(li)開？

1. Remain calm. Job-search mentor Roberta Chinsky Matuson of Human Resource Solutions suggests, "Take a moment to compose yourself. Then simply answer the question using a calm tone. Eventually the person will stop being so hostile, particularly if you are responding in a way that is not giving them any fuel for their fire."
保持冷(leng)靜。人力資源解決方案公司求職顧問Chinsky Matuson說："先(xian)調整(zheng)一下自(zi)己的(de)情緒，然后用冷(leng)靜的(de)語(yu)氣簡單的(de)回答他的(de)提問。 特(te)別是(shi)如果你(ni)的(de)回答讓面試官無從刁難的(de)話(hua)，他最終就(jiu)不(bu)會再(zai)對你(ni)有敵意了。

2. Watch what you say. "Do not let an interviewer’s tone push you over a ledge to potentially say things that you may later regret. Remember that business networks of people are wide and expansive, and your negative response or behavior in an interview could have lasting repercussions in wider circles," says Justin C. Honaman, a strategic business process and technology professional。
注意你說的(de)(de)(de)(de)話。Justin C. Honaman精通業(ye)務流程和專業(ye)技術，他(ta)建議說："不(bu)要因(yin)為(wei)面(mian)試(shi)官的(de)(de)(de)(de)語調，而(er)說出一些自(zi)己可能會后悔的(de)(de)(de)(de)話。記(ji)住，職(zhi)業(ye)人士的(de)(de)(de)(de)社交關系網廣泛而(er)富有不(bu)斷變(bian)化(hua)的(de)(de)(de)(de)可能性，你在(zai)(zai)面(mian)試(shi)中的(de)(de)(de)(de)不(bu)良表現可能會在(zai)(zai)更大的(de)(de)(de)(de)職(zhi)業(ye)圈內給你帶來持續的(de)(de)(de)(de)壞影響(xiang)。"

3. Remain confident. Stephen R. Balzac, president of 7 Steps Ahead, an organizational development firm, says, "The more confident you are, the easier it is to operate on the assumption that you’re not dealing with malice. That gives you the room to ask the interviewer if there’s something wrong or if this isn’t a good time. Frequently, what comes off as hostility is due to something else entirely: The interviewer may be distracted, upset about something else, have a tight deadline, etc. In one case, an interviewer’s young son was extremely ill and when offered a chance to reschedule, he jumped at it."
保持自(zi)信(xin)。Stephen R. Balzac，在一(yi)家組(zu)織與發展(zhan)公司(si)的(de)工(gong)作。他(ta)說："你(ni)越(yue)自(zi)信(xin)的(de)話，將面試(shi)官(guan)的(de)敵(di)意(yi)當著空氣(qi)處理起(qi)來就越(yue)簡單。這樣，你(ni)可(ke)以心平氣(qi)和的(de)問面試(shi)官(guan)是(shi)不是(shi)哪(na)里出錯(cuo)了，還是(shi)現在面試(shi)的(de)時(shi)機不恰(qia)當。面試(shi)官(guan)的(de)敵(di)意(yi)經常(chang)可(ke)能是(shi)一(yi)些與面試(shi)完全無(wu)關的(de)事情(qing)(qing)(qing)造成的(de)：可(ke)能他(ta)心情(qing)(qing)(qing)很差(cha)，為什么事情(qing)(qing)(qing)而難受，或(huo)者工(gong)作交期催(cui)得很急等(deng)等(deng)。比如(ru)有一(yi)次(ci)，一(yi)位(wei)面試(shi)官(guan)的(de)兒(er)子得了重病，如(ru)果你(ni)和他(ta)重新約下一(yi)次(ci)面試(shi)的(de)話，他(ta)會馬上同(tong)意(yi)的(de)。"

4. Get to know your interviewer. "If a vein is popping out of your potential new employer’s head, ask questions directly related to the interviewer, such as, ’How long have you been with the company? What role did you have when you started? Tell me the story of working your way up,’" says career consultant Angela Lussier of 365 Degrees Consulting. "If you get her talking about herself, you can quickly turn her lion’s roar into a kitten’s meow."
主動去了(le)解你(ni)(ni)的面試官(guan)。"當你(ni)(ni)的潛在(zai)雇主開(kai)始不耐煩(fan)的時候，問一些(xie)和他(ta)有(you)直接關聯的事(shi)情，如：‘您(nin)在(zai)公(gong)司工(gong)作幾年了(le)？剛開(kai)始的時候您(nin)從事(shi)什么職位呢？可(ke)以告訴我您(nin)在(zai)工(gong)作中的處事(shi)方式嗎？"365°咨詢公(gong)司的職業顧問Angela Lussier如此建議。他(ta)還說："如果(guo)你(ni)(ni)可(ke)以讓你(ni)(ni)的潛在(zai)雇主開(kai)始談自己(ji)的事(shi)情，那她(ta)馬(ma)上會(hui)從一個發怒的母(mu)老虎變成(cheng)一個溫順的小貓(mao)咪(mi)。"

5. Address the issue. "The best thing someone can do when faced with a hostile interviewer is pause and ask if he/she has done/said something to upset or irritate the person conducting the interview. Usually, people don’t realize that they are coming across in such an off-putting way, and they quickly adjust when the issue is raised, but gently," suggests Donna Flagg, workplace expert and founder of The Krysalis Group, a business and management consulting firm。
解決爭端。Donna Flagg是一位(wei)職(zhi)場專家，他(ta)創辦了一家名為Krysalis Group的(de)(de)職(zhi)業(ye)和管理咨詢公司(si)。他(ta)說(shuo)："當你(ni)面(mian)對一位(wei)有(you)敵意(yi)的(de)(de)面(mian)試官時(shi)，最好(hao)的(de)(de)方法就是停(ting)下來(lai)，問(wen)問(wen)他(ta)/她，是不是你(ni)在(zai)面(mian)試中說(shuo)了什么讓他(ta)生氣的(de)(de)話冒犯到(dao)他(ta)了？很多時(shi)候，人(ren)們(men)并沒有(you)認識到(dao)自己正在(zai)說(shuo)的(de)(de)話(做(zuo)的(de)(de)事情)會(hui)讓人(ren)不愉快。當他(ta)們(men)意(yi)識到(dao)以(yi)后(hou)，就會(hui)馬上不著(zhu)痕跡(ji)的(de)(de)調整過來(lai)。"

6. Remember that it may be a test. "They may just be testing you -- to see how you handle pressure or deal with certain circumstances. They want to know if you stay calm and collected or if it gets to you and affects your decision-making and actions. Many times these situations arise in business, so, unbeknownst to you, they may be placing you in a bit of a role-play scenario," reveals Bruce Powell, a managing partner with executive recruitment firm IQ Partners Inc。
記(ji)住這(zhe)可能(neng)是一次試(shi)探(tan)。IQ Partners Inc。是一家獵(lie)頭公司(si)，Bruce Powell是其合(he)伙經(jing)理人(ren)，他(ta)揭(jie)露說(shuo)："面試(shi)中(zhong)(zhong)面試(shi)官故意刁難你，可能(neng)是正在(zai)試(shi)探(tan)你---他(ta)們想測試(shi)你是如果處理壓力以(yi)及(ji)類似情(qing)況(kuang)(kuang)的(de)。他(ta)們想知道碰到這(zhe)樣的(de)情(qing)況(kuang)(kuang)時，你是否可以(yi)保持鎮靜，或者說(shuo)這(zhe)樣的(de)事情(qing)那(nei)個會(hui)影響你的(de)決(jue)策(ce)以(yi)及(ji)面試(shi)中(zhong)(zhong)的(de)發揮。職業(ye)中(zhong)(zhong)會(hui)出(chu)現很(hen)多(duo)這(zhe)樣的(de)情(qing)況(kuang)(kuang)，所以(yi)在(zai)不了解你的(de)情(qing)況(kuang)(kuang)下(xia)，他(ta)們可能(neng)會(hui)通過(guo)在(zai)既定的(de)場景模(mo)擬中(zhong)(zhong)觀察你的(de)表(biao)現。"

7. Turn things around. Interview expert and author of "Hiring and Firing" Marlene Caroselli suggests, “Employ the ’turnaround’ technique. Buy time by turning the question back to the interviewer. For example, you’re told, "We need an exceptional candidate for this position. From what I’ve heard so far, there’s nothing exceptional about you.’ Your turnaround response would be, ’Can you tell me what is so exceptional about the job that only the rarest of skills are needed?’"
扭轉乾坤(kun)。面(mian)(mian)試(shi)專家Marlene Caroselli在其著(zhu)作(zuo)"Hiring and Firing"中聲稱(cheng)："運(yun)用周轉技巧。通(tong)過將問題丟回給(gei)面(mian)(mian)試(shi)官來爭(zheng)取時間。例如，如果他們告訴你‘這(zhe)個職位我們需(xu)要(yao)的(de)是一(yi)位特別(bie)的(de)候選人。目前就(jiu)我所知，你沒有任何特別(bie)之(zhi)(zhi)處(chu)。’你可以這(zhe)樣反問他們‘您(nin)能告訴為什么這(zhe)份工作(zuo)只(zhi)需(xu)要(yao)非常罕見的(de)技術要(yao)求，它的(de)特別(bie)之(zhi)(zhi)處(chu)在哪呢？

8. Grin and bear it. "If an interviewer is that rude, he’s probably run off other good candidates. Your only goal is to get to the next step. Figure out what that is and if you can get there," advises workplace communications specialist Linda Swindling。
笑著接(jie)受它。"如果面試官態度很惡劣，他可能已經中意了其他好的候(hou)選人了。你(ni)此時的唯一目標就(jiu)是進入下(xia)一個(ge)步驟。找出下(xia)一步需要做什么，并努力(li)去達到這一目標。"以上建議(yi)來自職場交流(liu)專家Linda Swindling。

9. Leave. Rachel Ingegneri, human resources expert and author of "Ten Minutes to the Job Interview," says, "If an interviewer is hostile to the point of creating fear or possible physical harm, I suggest that the candidate politely remove himself from the room or area and speak with someone in higher authority (a receptionist or secretary may provide that information). If there is no one else to speak with, vacate the premises as soon as possible. If hostile tactics appear to be the norm, that does not seem like the type of place to be employed."
離(li)開(kai)。人力資源專家(jia)(jia)(jia)Rachel Ingegner在其(qi)著(zhu)作"Ten Minutes to the Job Interview"說："如果(guo)(guo)面試(shi)官的(de)(de)(de)敵意讓(rang)你感到(dao)恐(kong)懼(ju)或給你造成(cheng)了身體上的(de)(de)(de)傷害，我(wo)建議候選人禮(li)貌的(de)(de)(de)離(li)開(kai)，然后(hou)向更高(gao)層(ceng)的(de)(de)(de)管(guan)理人員反應情(qing)(qing)況(kuang)(kuang)(前臺(tai)或秘(mi)書(shu)可以將高(gao)層(ceng)管(guan)理人員的(de)(de)(de)信息提供給你)。如果(guo)(guo)該(gai)公司(si)沒(mei)有其(qi)他人可以反映(ying)情(qing)(qing)況(kuang)(kuang)，就馬上盡(jin)快離(li)開(kai)這家(jia)(jia)(jia)公司(si)。如果(guo)(guo)一(yi)家(jia)(jia)(jia)公司(si)的(de)(de)(de)粗暴(bao)無禮(li)已經成(cheng)了一(yi)種行為規范，那這家(jia)(jia)(jia)公司(si)也不會適合上班(ban)了。"

10. Close strong. "Give a strong close at the end of the interview," states Lauren Milligan, founder of ResuMAYDAY.com. "Say, ’I’m very interested in this position and I sincerely thank you for your time and insights today. If I am chosen to continue on in your recruiting process, will I have the opportunity to interview with other managers as well?’ This shows you were able to deflect their bad attitude and are hungry for more. In these times, only the strong survive, so don’t let someone’s bad attitude throw you off your game!"
強(qiang)勢的(de)(de)結束。ResuMAYDAY.com 公司(si)的(de)(de)創(chuang)始人(ren)Lauren Milligan 說(shuo)："在面(mian)試結束的(de)(de)時候，表現強(qiang)勢一點。告訴面(mian)試官(guan)‘我(wo)對(dui)該職位很感興趣，感謝(xie)您(nin)抽時間來面(mian)試我(wo)，并(bing)真誠(cheng)的(de)(de)感謝(xie)您(nin)今天的(de)(de)真知灼見。但是(shi)，如(ru)果下(xia)次我(wo)還有(you)(you)機(ji)會來貴(gui)司(si)復試，請問是(shi)否由(you)其他(ta)的(de)(de)經理來面(mian)試我(wo)呢？’這樣(yang)說(shuo)表明對(dui)于(yu)他(ta)們惡(e)劣(lie)的(de)(de)態度，你是(shi)有(you)(you)能力處理的(de)(de)，并(bing)且你追求的(de)(de)不(bu)止這些。這種情況下(xia)，只有(you)(you)強(qiang)者才可以(yi)生存(cun)，所以(yi)不(bu)要因為(wei)別人(ren)惡(e)劣(lie)的(de)(de)態度而失去(qu)了(le)工作的(de)(de)機(ji)會。"