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Helpdesk Customer Service Analyst(粵語）

職位名稱：

Helpdesk Customer Service Analyst(粵語）

職位類型：

全職

招聘部門：

招聘人數：

1人

發布日期：

2018/7/30

截止日期：

2019/7/30 10:34:00

薪金待遇：

面議

工作地區：

遼寧大連

學歷要求：專科	工作年限：
年齡要求：歲-歲	性別要求：不限
現所在地要求：不限

具體要求：

RESPONSIBILITY

1. To provide first line support for all users regarding queries  issues on procurement,  action simple requests；
2. To provide purchase order administrative support  support to enable users to complete purchase transactions；
3. To provide guidance  support to users on correct buying channels,  ensure procurement policies  procedures are adhered to；
4. To follow up on late deliveries at the request of a user；
5. To provide support to suppliers on EBP/ buying portal connectivity issues  direct issues as appropriate；
6. Hle all incoming helpdesk calls  electronic requests；
7. Procurement transaction support；
8. Monitor  survey users；
9. Commercial & Financial Responsibilities.

REQUIREMENTS

1. Will-be graduates；
2. Perfect Cantonese  sufficient English；
3. General business experience；
4. Ability to work well under pressure,  deal with difficult users & vendors；
5. Communication skills, both verbal & written；
6. Problem solving skills；
7. Flexible  proactive；
8. Enthusiastic  self-motivated；
9. Experience within a procurement environment；
10. Interpersonal skills；
11. Good Office tool skills；
12. Hard working attitude.

PTP Process Analyst(Thai)-應收賬款專員（泰語）

職位名稱：

PTP Process Analyst(Thai)-應收賬款專員（泰語）

職位類型：

全職

招聘部門：

招聘人數：

1人

發布日期：

2018/7/30

截止日期：

2019/7/30 10:34:00

薪金待遇：

面議

工作地區：

遼寧大連

學歷要求：專科	工作年限：
年齡要求：歲-歲	性別要求：不限
現所在地要求：不限

具體要求：

Responsibities

·          Process  code invoices in accordance with Accenture  client invoicing procedures  controls to ensure the team achieve their SLA targets

·          Proactively identify issues  escalate the same

·          Ensure internal process controls are adhered to  ensure all trackers  other metrics are d  time to time.

·          Ensure appropriate action is taken on invoices on hold  resolved as per the process requirements.

·          Ensure process documents are up-to-date  version control is applied as appropriate.

·          Ensure all customer/ client queries are responded & resolved within the stipulated Turn Around Time (TAT)

·          Ensure all statutory records are maintained as per client’s requirements.

·          Ensure appropriate action is taken on Non-Invoice documents such as statements, returned checks etc.

·          Ensure all un-invoiced receipts (UIR) are resolved on a timely basis.

·          Identifying Areas of process improvements involving tangible benefits as defined by the organization.

·          Demonstrating Accenture Professional Behaviours

·          Ensure all HR activities such as self assessments, development plan etc are completed on time.

·          Act as a backup to the subject matter expert by gaining knowledge on all areas of P2P.

Requirements

·          Good Comm of Thai  Moderate English Skill

·          Skilled Order Booking & Billing/Acs Receivable/Collections

·          Proficient Competency of MS Office & ERP (JDE)

·          Variance Analysis& Clearance

·          Acs Reconciliations

·          Team Leadership

·          Good Communication/Presentation Skill

·          Decision Making  Customer Service Orientation

Working Conditions

·          Moderate travel depending on project involvement

·          Overtime  On-Call required

·          Shift Working

泰語財務-acant(Thai)

職位名稱：

泰語財務-acant(Thai)

職位類型：

全職

招聘部門：

招聘人數：

1人

發布日期：

2018/7/30

截止日期：

2019/7/30 10:34:00

薪金待遇：

面議

工作地區：

遼寧大連

學歷要求：專科	工作年限：
年齡要求：歲-歲	性別要求：不限
現所在地要求：不限

具體要求：

泰語職位（非精通泰語者，請勿投遞簡歷）

Responsibilities職責：
1.General ledger reports for AP Reconciliations
2.Perform monthly reconciliations on a timely basis
3.Prepare / submit journal entries to address items such as reclassification of invoices, Foreign Exchange differences, etc.
4.Identify, research,  clear older reconciling items in accordance with Crystal ac verification policy.
5.Provide internal  external audit support such as supporting management response & resolution.
6.Maintain AP Reconciliation process procedures.
7.Follow through any rejections that the client raises  clear all issues for the following period

Customer Advocate (Service Order)—Thai

職位名稱：

Customer Advocate (Service Order)—Thai

職位類型：

全職

招聘部門：

招聘人數：

1人

發布日期：

2018/7/30

截止日期：

2019/7/30 10:34:00

薪金待遇：

面議

工作地區：

遼寧大連

學歷要求：專科	工作年限：
年齡要求：歲-歲	性別要求：不限
現所在地要求：不限

具體要求：

Customer Advocate is a critical role for Service Order Management process  provide critical information to sales team.

Service Order Management
1.        Perform Pre-Billing Verification process

2.        Request  track suspended CFS/D1 contracts

3.        Submit cancellations for twilight or discontinued products

4.        Administer warranty process (initial equipment file  contract requirements, expirations)

5.        Price Quotes (uplifts, diss, bill frequency, header adj., site pricing,  zone uplifts)

6.        Resolve A/R issues as related to maintenance billing

7.        Resolve invoicing discrepancies

8.        Receive CS service information  the customer  submit to the Billing Operations Center

9.        Additions  correction of  customer numbers  site number alignments

10.    Review legal agreement for completeness of Terms & Conditions for maintenance billing

11.    Review CFS/D1 contract/quote for completeness in compliance with the legal agreement

12.    Verify  communicate invoice preferences to the BOC per the customer

13.    Develop  maintain CAMMs (Customer Advocate Mini Manuals)

14.    Adherence to the corporate cancellation process (obtain proper approvals)

15.    Research  create site codes / For Use At #’s (FUA)

16.    Support of Accenture SCA/AR

17.    CA attend to SCA/AR concerns  issues on an customer ac.

18.    Provide internal  external audit support as requested

Requirement:

1. Must proficient in Thai language.

2. Good communication skills  high sense of responsibility.

Record Acant-Vietnam(越南語）

職位名稱：

Record Acant-Vietnam(越南語）

職位類型：

全職

招聘部門：

招聘人數：

1人

發布日期：

2018/7/30

截止日期：

2019/7/30 10:34:00

薪金待遇：

面議

工作地區：

遼寧大連

學歷要求：專科	工作年限：
年齡要求：歲-歲	性別要求：不限
現所在地要求：不限

具體要求：

Responsibilities/Authorities

Maintaining a sound understing of the services provided to the client business  the impact of service delivery failures.

Delivering the services that are complying with the operation manual  meeting client satisfaction levels as stated in the Service Level Agreements.

Following the strategic direction when addressing client requirements.

Discovering  reporting customer service issues as they arise to the assistant financial controller.

Adaptable to learn new processes, concepts  skills.

PROCESSES

Cash Management - Cash Forecasting； Create JE for cash movement； Actual Payment Release Confirmation； Bank Reconciliation

General Ledger & Month End - Stard JE； Recurring JE； Accrual, tax  adjustment JE； Month-End Checklist； Bank Reconciliation； Ac Analysis/Schedule； Statutory Report (BS, PL)； Reconciliation of all GL acs

Reporting – Statutory report, company internal financial management report, Variance Reporting (actual vs budget, this year actual vs last year), Preliminary Analysis

Inter - company – Prepare / submit maintenance requests for customer  vendor acs.  Monitor, review,  clear inter-company general ledger suspense acs. Complete monthly inter-company netting process. Prepare / submit journal entries to address items not cleared through the cash application process, or as a result of inter-company back ge timing.  Prepare monthly inter-company reconciliations.  Request  process copy invoices to bring inter company into balance.  Provide monthly inter - company matching report to client detailing inter-company out of balance issues.  Identify, research,  clear older reconciling items in accordance with client ac verification policy.  Prepare, support,  submit adjusting journal entries relating to inter-company ac reconciliations.  Provide internal  external audit support such as supporting management response & resolution.  Maintain inter-company process procedures.  Prepare all credit  debit memos.

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